Cloudli Connect’s Integration with Microsoft Teams

Collaboration tools have become indispensable in the business world. Many companies were forced to adopt remote work strategies during the pandemic to keep business as usual at a time when things were quite unusual – in fact, from March to June 2020, Microsoft Teams experienced a 894% growth! 

Many of those companies quickly realized the benefits of using a platform like Microsoft Teams for augmented productivity and enabling employees to do their jobs from home. Fast forward to 2024, Microsoft Teams is still heavily used today, with more than 320 million users worldwide; it's clear Microsoft Teams is winning the collaboration race.

If you’re an MSP or an agent, you know many of your clients are either using Microsoft Teams or plan to add the platform to their business suite. However, many companies are still using multiple business systems depending on their communication needs. For example, they’ll use Zoom for meetings, Slack for group chat, Dropbox for file sharing, Outlook for email, and then switch to a phone system for external calling. The goal of using a platform like Microsoft Teams is to bring the physical and digital world together to create a seamless and powerful unified communications experience.

Now you can – with Cloudli Connect’s integration with Microsoft Teams!  

Why Integrate Voice Service with Microsoft Teams 

Cloudli’s innovative solution provides users with the flexibility of accessing Cloudli Connect’s rock-solid cloud voice service directly from the Microsoft Teams platform. The integration enables users to place and receive external calls via a native button on Microsoft Teams, so users no longer have to switch between Microsoft Teams’ feature-rich collaboration functionalities and Cloudli Connect’s cloud voice – it’s all on a single interface.

In addition to cutting the need for separate voice and video solutions, this easy-to-implement integration augments any business’ operations with enhanced business phone features like auto-attendant, hunt groups, call forwarding, and optional add-ons such as call recording and call center​. When combined with Microsoft Teams, Cloudli’s user-friendly and cost-effective solution enables SMBs to collaborate by video, chat, voice only and direct dialing. The solution also supports a broad range of desktop devices and doesn’t require customers to purchase Microsoft Teams certified phones, enabling businesses to let their users use industry standard devices or go fully virtual with a headset and the Microsoft Teams app. 

How Cloudli Connect’s Integration with Microsoft Teams Works

Integrating Cloudli Connect with Microsoft Teams is easy. First, customers must subscribe to Microsoft Teams with a Microsoft Teams Phone System license. Then, upon subscribing to Cloudli Connect with the Teams integration option, the connection between Cloudli Connect and Teams is activated through Cloudli’s user-friendly administrative portal. Once that’s complete, users can take advantage of all Cloudli Connect has to offer from within their Teams client.

The Winning Solution for Partners and their Customers 

Partners all have differing needs but when it comes to their portfolio, they all want solutions that work, are easy to sell, and have user-friendly support options. Garnering a solutions portfolio that ticks all those boxes just got simpler with Cloudli’s Microsoft Teams integration for Cloudli Connect.

Agents and MSPs have a greater competitive advantage when equipping themselves with a cloud business communications solution that integrates with Teams. First, they can address the needs of SMBs – a market segment that’s often underserved with technology. Cloudli’s user-friendly and cost-effective solution allows SMBs to provide their employees with work-from-anywhere capabilities and use reliable voice service to communicate with external parties.

Integrating Cloudli Connect with Microsoft Teams adds video collaboration to the solution and represents more revenue and increased wallet share for the MSP. Partners who resell Microsoft Teams can consider Cloudli Connect as the perfect complementary cloud voice service that enhances any business’ calling experience. Adding this sticky and comprehensive cloud communications solution within a portfolio is any MSP’s winning hand for overserving their SMB clients. 

Ready, Set, Activate 

There are myriad challenges that SMBs face in today’s increasingly competitive landscape. From inflation to reduced labor to cost constraints, being successful in the SMB space is no easy feat. Partners can help alleviate some of the challenges by offering their SMB clients a well-rounded business communications solution that is easy to deploy, meets their collaboration and calling needs, has user-friendly support options, and takes into consideration budget-conscious requirements with its flexible user plans.

Cloudli Connect with Microsoft Teams helps businesses streamline communications and facilitate a seamless collaboration experience from a single platform, resulting in optimized operational costs, greater employee flexibility, simpler workflows, and increased team productivity. To learn more about Cloudli Connect’s integration with Microsoft Teams, get in touch with a Cloudli Channel Manager today and book a demo.