Associations play a vital role in gathering, mobilizing and equipping people who have common interests, but they also offer key benefits to members at group discounts.
A cloud business phone solution is something every association should consider, both for their own use and for their members. It’s the best communications option for today’s mobile-minded professionals, accessible from any place and any connected device and with a high level of reliability.
As you consider cloud-based phone solutions for your association and its members, make sure the one you select includes the most useful and in-demand features for today’s communications needs:
We all know texting has become one of the primary ways people communicate in their personal lives, but it’s also extremely popular as a business communications tool. In one consumer survey, 93% of consumers who support local businesses said they want to have both text and voice options to communicate with them, depending on the circumstances. That means every organization needs a business phone solution that offers a texting option without having to pay for a separate subscription or log into multiple apps.
Associations can use texting to communicate information to their members, while members can text with their customers or clients about appointments, products, orders, special offers and more. Some cloud business phone plans even allow SMS/MMS messaging of media files like photos, which can expand communications options further.
With a cloud communications solution, messaging can take place from any cloud-connected device: smartphone, computer or tablet. You simply log into the app, draft the text and select recipients from your contact list. It’s easy!
Associations need a dedicated phone number with multiple extensions, all of which have advanced functions. That keeps costs reasonable while still giving your association and members the ability to answer calls remotely, communicate by text, jump on a conference call with team members or transfer calls to another department, whether in or out of the office. It also prevents employees from having to use their personal line to conduct business when they are on the go.
Avoid plans that charge for every call, which can add up quickly and leave you and your members hesitant to use calling even when it’s needed. With a plan that offers unlimited, cloud-based calling across Canada and the U.S., users can make calls anywhere in North America without worrying about international phone charges.
In addition to phone and texting services, every business or association should take advantage of cloud-based tools that use automation to enhance communications and optimize staffing. Look for a service provider that offers complementary modules that can take your business activities up a notch, like a robust Contact Centre that offers a suite of expanded functionalities provided as a SaaS service layered over VoIP technology. Here are a few examples of what a Contact Centre module may include:
A cloud business phone solution is a must-have asset for all associations and their members, allowing them to communicate from anywhere, by text or voice call, and with automation tools to streamline customer service functions. Cloudli Connect provides all these benefits and more, at the competitive price point you and your members need. Why not try it for your association and offer it as a benefit to your members?