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We do things a little differently. 

Good products need an even better customer experience to be great. 

We focus on innovation, features, and flexibility through a partner-driven, customer-obsessed lens, because we’re driven to provide a better experience for partners and customers across the entire lifecycle. Whether you’re working with sales, development or support, the Cloudli team is here for you. Our goal? To remind you with every interaction, that doing things differently is good.

Here's how we do it.

Our Vision

To be the technology provider that disrupts the status quo with customer experiences and outcomes that wow.

Our Mission

To offer innovative solutions that exceed expectations and deliver an unmatched customer journey.

Our Model

Cloudli provides rock-solid solutions and unparalleled service through our extensive, expert partner network. By partnering with local partners and subject matter experts, together we can provide the best customer experience and deliver solutions and outcomes that exceed expectations.

Our Solutions

Cloudli’s solutions are designed with both the partner and the customer in mind, to deliver innovation that is flexible, accessible and easy-to-use. From rock-solid cloud communications to mission critical IP fax, omnichannel mass Alerts and Managed Services, our solutions help partners and customers get more from their business communications.

Our Foundational Pillars
People
Partners
Support
Innovation

M+

Voice Minutes Processed

M+

Fax Pages Processed

%+

Fax Success Rate

Metrics that Matter

With decades of experience, we've learned how to design customer-focused solutions that solve real problems, enable better business, and stand the test of time.

Our Story

2024

Cloudli Connect Enters U.S. Market


Cloudli launches its flagship cloud communications platform, Cloudli Connect, into the U.S. market to provide enhanced options for partners and their small business customers.


2022

Cloudli Acquires ConnectMeVoice


ConnectMeVoice becomes part of Cloudli, to add enhanced wholesale white label partner options for cloud communications to Cloudli’s portfolio.


2021

Cloudli Acquires Omnivigil Solutions


The Omnivigil team and product suite roll into Cloudli, to add new features and capabilities to Cloudli’s cloud communications portfolio.


2021

babyTEL rebrands as Cloudli Communications


The babyTEL brand is retired, and Cloudli Communications is unveiled to better reflect the innovation and focus of the company.


2020

CPS Capital Acquires babyTEL


babyTEL’s ownership changes hands to CPS Capital, a Toronto-based private equity firm.


2015

IP Fax Patent Granted


babyTEL’s innovative delivery of AES encryption for real-time T.38 fax is granted a patent.


2012

Internet Telephone System Patent Granted


babyTEL’s Universal Internet Telephone System technology is granted a patent.


2008

VDS becomes babyTEL


As VDS evolves into a service-based company, the business rebrands as babyTEL.


2007

Over-the-Top SIP Trunks Launched


VDS leads the way in IP innovation, launching over-the-top SIP trunks in its markets.


2004

First VoIP Product Launched


VDS launches its first VoIP telephone product, babyTEL residential phone service, setting the stage for further innovation and development in cloud communications.


1999

VDS delivers Fax First


In a first for the market, babyTEL releases FaxPAD clearinghouse, the first fax over IP (FoIP) platform to carry fax traffic over the public IP network.


1994

Fax Innovation


VDS released FaxPAD, the world’s first real-time fax over data network platform.


1982

Voice and Data Systems (VDS) Founded


Renowned innovator Stephen Dorsey founds VDS to develop and sell innovative business communications solutions.


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Leadership Team

 

Cloudli is led by an experienced, partner- and customer-focused team.

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Jamie Minner

CEO

Jamie is a seasoned leader in the UCaaS and technology space, noted for his keen strategic vision and driving collaborative success. With an exceptional ability to cultivate and inspire teamwork, Jamie fosters a high-achieving, high-growth environment. Prior to joining Cloudli, Jamie previously held senior leadership roles at Sangoma, NetFortris, TPx, Momentum, Comcast and Cbeyond.

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Rik Eppard

COO

Rik is Cloudli’s operations expert. With decades of experience spanning the tech and telecommunications sectors, he focuses on enhancing platforms and processes to elevate partner and customer experiences. Rik is a leader in his field, having seamlessly integrated teams and technologies, and implemented operational best practices, at companies such as Sangoma, Netfortis, TPx and others.

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Clarence Mitchell

CFO

As CFO, Clarence is leading Cloudli’s finance transformation to strategically position the company for continued growth and ensure the success of its partners and customers. He brings decades of cross-functional experience which includes sales, marketing, support and finance, giving him a holistic understanding of cloud communications.

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Elinor Johansen

CMO

As CMO, Elinor helps businesses discover their potential with Cloudli’s future-focused solutions. She brings fifteen years of experience in telecommunications and SaaS evangelization, including marketing leadership roles with Intrado Enterprise Collaboration and Life and Safety, Cogeco Connexion and viiz communications.

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Chris Holloway

SVP, Sales

Chris is a seasoned channel leader with over two decades of experience in sales and the channel. At Cloudli, he oversees the North American sales teams in both Canada and the U.S., with a focus on elevating Cloudli’s channel presence to deliver exceptional experiences for both partners and their customers. Chris comes to Cloudli from roles at Sangoma, TBI Inc., Fuze, Logix Fibre Networks and more.

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Jill Ram

SVP, People and Culture

As Cloudli’s SVP, People and Culture, Jill oversees Cloudli’s HR strategy and core areas of the department. She brings over 20 years of HR experience while previously holding positions such as Vice President, HR for Haivision, Genetec and Cineflix Media. She also worked as a Senior Consultant, Strategic Business & HR Advisor for numerous clients.

Our Team

The Cloudli team is comprised of individuals from all walks of life and is spread out across Canada, the U.S., and the U.K. Our diverse experiences allow us to come together to build solutions that anticipate the needs of our customers and users –- in a fun, flexible and friendly environment.

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Cloudli’s Four Foundational Pillars help us translate our vision, mission and values into reality.

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People

Communication is about people. We exist to make the lives of our partners, our customers, and our team, better.

Partners

Our commitment to partners is unwavering. We are a safe pair of hands for our partners’ customers, create new opportunities for our partners to expand their reach, and help our partners grow their businesses and thrive.

Support

Customers and partners should not be overwhelmed or overburdened by technology. Every partner and customer deserves responsive support, where calls are quickly answered and issues are rapidly resolved.

Innovation

All businesses need to keep pace with technology trends and evolving customer expectations. We make sure that innovation doesn’t complicate, but rather enhances the customer experience with new solutions that allow partners to capture greater customer wallet share than ever before.

Where to Find Us

Cloudli is a remote-work company, but we do have headquarters in both Canada and the U.S. Here’s where you can find us:

Canada Headquarters
1425 René-Lévesque Blvd W, Suite 700
Montréal, Québec H3G 1T7 Canada

U.S. Headquarters
2915 Ogletown Road, Suite 2262
Newark, DE, 19713 USA

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Contact Us

Our trusted network of Cloudli authorized partners is here to help. Contact our team and we’ll put you in touch with one of our partners in your region.

Discover Cloudli

Why Cloudli

Discover why hundreds of company of all sizes already trust Cloudli for their communication solutions

Solutions

Discover the Cloud Communications, Alerts and Notifications, IP Fax and Managed Services solutions offered by Cloudli

Partners

Learn more about Cloudli's partner program and how we can help build your business, and discover what partner type is best for you

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